Refund & Retuen
Return & Refund Policy
At FG Essential, we want you to be completely satisfied with your purchase. Please read our policy below:
7-Day Return Policy
You have 7 days from the date of receiving your item to request a return. To be eligible:
- The item must be unused, unworn, and in its original packaging.
- Proof of purchase is required.
To initiate a return, contact us at myfgessential@gmail.com or call 0333-2306007. We will provide return instructions and a shipping label once your request is approved.
Damaged or Incorrect Items
If your item is defective, damaged, or incorrect, contact us immediately. We’ll address the issue promptly.
Non-Returnable Items
- Perishable goods, personal care items, hazardous materials, sale items, and gift cards.
- Handmade Crochet Purses & Bags: Due to their unique, handcrafted nature, we do not accept returns or offer refunds for crochet purses or bags. Please review product details carefully before purchase.
Refunds
Once your return is approved, refunds will be processed within 10 business days to your original payment method.
Contact Us
For questions, reach us at:
Email: myfgessential@gmail.com
Phone: 0333-2306007
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